Privacy Policy
Last updated: 21 September 2026
Cascais Concierge, personally managed by Katherine Dewerbe, is committed to protecting your privacy and handling your personal data with care, discretion and in accordance with the EU General Data Protection Regulation (GDPR) and applicable Portuguese law. This policy explains what information we collect, why we collect it, and the rights you have.
Who we are
Cascais Concierge is a private lifestyle, home and care management service operating in the Cascais, Lisbon and Oeiras areas of Portugal. For any question about this policy or your data, you can contact us at [email protected].
Information we collect
We only collect the information you choose to share with us, primarily through our enquiry and application forms. This may include:
- Your name, email address and telephone number;
- Your location and preferred language;
- Details of the support or service you are enquiring about;
- For professional applicants: your professional category, experience, languages, availability, references and any CV or document you upload.
How we use your information
We use your personal data only for the purposes for which you provided it, namely:
- To respond to your enquiry and arrange a consultation;
- To coordinate and deliver the services you request;
- To review and verify professional applications for our network;
- To communicate with you about your enquiry or application.
Legal basis for processing
We process your data on the basis of your consent (which you provide when submitting a form) and, where relevant, on the basis of taking steps at your request prior to entering into an agreement, and our legitimate interest in operating and coordinating our services.
Sharing your information
We do not sell your personal data. Where necessary to deliver a service you have requested, and only with appropriate care, we may share relevant details with trusted independent professionals or partners involved in coordinating your service. We may also disclose information where required by law.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described above, or as required by law. Application documents such as CVs are retained for the period needed to assess and manage our professional network, after which they are securely deleted.
Your rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate data;
- Request deletion of your data;
- Object to or restrict certain processing;
- Withdraw your consent at any time;
- Lodge a complaint with the Portuguese data protection authority (CNPD).
Data security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Uploaded documents are stored securely and access is restricted.
Contact us
To exercise any of your rights or ask a question about your privacy, please contact us at [email protected].